Returns & Refund

Order cancellation

If you decide to cancel your order please make sure to inform me by providing your name and order number within 3 working days from the date your order was placed. A full refund will be provided. If a cancellation request occurs while the order is on the way or has already arrived to me a refund request will NOT be accepted as this will cause me a loss, please only place your order if you're committed.

I retain the right to cancel and refund your order (or part of it) if the item(s) becomes unavailable with my suppliers when placing the order.

Return and order exchange

I accept returns within 14 days of your order arriving and only if the item(s) are still in factory sealed conditions, however the customer is responsible for paying the return postage fee. Once the item(s) get to me and the inspection is successful, a full refund will be issued. (This will not include return postage fees). Returns will be refunded to the original payment method (Not including the return shipping fees). 

The customer however, will be responsible for paying postage on any returns/exchanges being sent to me, unless you received the incorrect order.

Defective item(s)

I cannot accept returns due to mistakes inside the album such as misprinted pages, typos or missing inclusions such as photocards. These are factory errors caused by the manufacturer and since all of the albums are sealed, I cannot prevent this from occurring. Same policy applies to lightsticks and such.